Shipping Options
Orders placed by 12:00 PM PST on our website, should be processed and shipped the next business day! All other orders will ship the following business day. CosmeSearch.com is proud to use United Parcel Service (UPS) and United States Postal Service (USPS) as our shipping carriers. International Orders are shipped Parcel Post AIR via US MAIL (USPS) - customers must select this option for CosmeSearch.com to process the order. Some items in our online catalog must be shipped via UPS shipping (exceptions are P.O. Box and APO/FPO Addresses). These orders, including exceptions, not placed with the UPS shipping method, will take additional processing and shipping steps to be complete. For additional information about shipping, please visit our support pages and fill out form ticket. A customer service representative will contact you.
UPS:
Most orders placed at CosmeSearch.com ship via UPS. We feel UPS is the most reliable way to ship, tracking numbers are applied to your order. NOTE: UPS cannot ship orders to P.O. Boxes. To satisfy your shipping needs, we offer various shipping methods:
UPS NEXT DAY AIR: Order is received by 10:30 A.M., noon, or end-of-day the next business day (in all 50 states) after the order is shipped (depends on distance between origin and ship-to address).
UPS 2nd DAY AIR: Order is received within two business days (throughout the 48 contiguous states) after the order is shipped.
UPS 3 DAY SELECT: Order is received within three business days (throughout the 48 contiguous states) after the order is shipped.
UPS GROUND SERVICE: Order is received within seven business days (throughout the 48 contiguous states) after the order is shipped.
USPS:
Smaller orders, and various reorder products, are eligible to ship via the United States Postal Service. However, no tracking number is applied to the order, therefore after we ship the order, we are not responsible for it. UPS shipping is highly recommended for all packages, especially over two pounds. Also, UPS provides us with a tracking number so we can track your order if a problem occurs. Some items in our online catalog must be shipped via UPS shipping (exceptions are P.O. Box and APO/FPO Addresses). These orders, including exceptions, not placed with the UPS shipping method, will take additional processing and shipping steps to be complete.
PRIORITY MAIL: Order should be received in 2-4 days - however, it is not guaranteed (excluding Sunday).
FIRST CLASS MAIL: Order delivery is given top priority. Price is very economical, and packages are received in a timely fashion - depending on destination. Limited to orders under 13oz.
International Orders - PARCEL POST AIR:
Parcel Post Air is solely for INTERNATIONAL ORDERS. This shipping may NOT be used for orders shipped throughout the United States. Also, "non-international orders" may not use this shipping option during the checkout process. There may be extra steps to complete before international orders can be fully processed, resulting in a sight delay in shipment.
APO/FPO:
Shipping fees to APO/FPO address may NOT be automatically calculated at checkout. A CosmeSearch representative will contact you via e-mail with shipping rates to customers that require APO/FPO shipping. Fees are typically the same as normal USPS rates. After receiving confirmation from the customer, we will continue processing of the order. APO/FPO orders require special processing forms, and may incur additional processing time to ship
Contact Information
Be sure to include customer info, telephone number, and order number with all information requests.
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Product Info:
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products@cosmesearch.com
For inquires and information about products we sell.
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Order Status:
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order.status@cosmesearch.com
For order status information such as: current processing status of an existing order, address/info verification, or to get tracking numbers (available if your order shipped).
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Return Info:
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returns@cosmesearch.com
For general information about returns, how-tos, and return status information.
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Feedback:
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feedback@cosmesearch.com
For customer comments, suggestions, and other feedback about what you think of our service. We find all comments, negative and positive, helpful.
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Customer Service:
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support@cosmesearch.com
For other inquires about CosmeSearch, Inc's services.
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Website Info:
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web@cosmesearch.com
For comments, suggestions, or problem notification pertaining to the CosmeSearch.com website.
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Marketing Department:
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marketing@cosmesearch.com
For advertising and marketing inquiries only.
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Our Guarantee
CosmeSearch.com proudly stands behind all of the products we sell. We offer a 30-day money back guarantee on most of our items. If you are not satisfied with your product, return it within 30-days of the ship date and you will be refunded 100% of the product price. Shipping and handling is non-refundable.
Return Information
Return Policy:
For all return items: If you are not satisfied with your CosmeSearch.com purchase, the product(s) must be returned to the address listed below within 30 days since the merchandise was delivered. All products must be returned including any accessories, with a copy of the invoice/packing slip, manuals, documentation and registration that shipped with the product.
Returns received beyond 30 calendar days from the original ship date may not be processed and may not be returned to you. You are responsible for paying shipping charges for returning product to CosmeSearch.com. Original shipping is not refundable.
CosmeSearch, Inc. has the right to refuse any return that:
is missing parts,
is not returned in appropriate packaging,
shows physical damage to the product.
Exchanges:
If you would like to exchange the merchandise for another item, this includes mis-ordered items, a processing and reshipping/handling fee will be necessary (dependant on item being exchanged). Please follow our return policy. Also, please note on a copy of your invoice which item you are returning, and which item you would like exchange it